11 June SOCAP Australia Fortnightly E-newsletter

• New developments - pre Symposium workshops
• Symposium speaker highlights
• June Consumer Directions out now
• Webinar on de-escalating complaints
• How to transform your departmental culture for the better - Steve Simpson
• How to build a business case - Dr Jason Price
• Twitter roundup

28 May SOCAP Australia Fortnightly E-newsletter

• SOCAP Awards for Excellence
• Symposium program out now!
• Dr Jason Price, CCR13 presentation- Learn about hypothesis based decision making in a crisis
• Benchmarking opportunity for SOCAP members
• How to develop & implement a complaint strategy
• Twitter roundup

14 May SOCAP Australia Fortnighly E-newsletter

• New Corporate Group members
• CCAAC calls for a review, closing 24 May
• Nicole Cullen speaks about our Letter Writing workshop
• Symposium exhibition & sponsorship opportunities now on sale
• Free Benchmarking project  - be involved
• New job in Sydney - see our employment opportunitites
• New workshop - How to develop & implement a complaint strategy
• Catch up on twitter

30 April SOCAP Australia Fortnightly E-newsletter

• Growing our SOCAP community
• Meet Anna Woods - SOCAP Soundbyte
• New Standards for Product Safety & Recall
• Awesome Symposium speaker lineup
• How to write high quality live chat
• Complaint data: SOCAP Workshop
• Free COP networking event for Sydney-siders
• Twitter roundup

16 April SOCAP Australia Fortnightly E-newsletter

• In the words of the great Theodore Roosevelt
• New book - Consumer Law & Policy
• Winners are grinners - CCR13
• Announcing the SOCAP Awards for Excellence
• Dr Jason Price on YouTube
• The benefits of coaching
• How to work with complaint data
• Twitter roundup