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Working together for better complaint management

Join a thriving community of 750+ influential consumer professionals, who view professional complaint handling and prevention, not only as a competitive advantage in business, but as simply the right thing to do.   Click through to learn about membership

Part of an international network, SOCAP Australia prides itself on providing members with access to complaint training, professional development, networking opportunities and other tools to achieve best practice in customer complaints handling, complaints management and consumer affairs.

Call us 03 8102 9104 or email



CCR14 Crisis & Consumer Response

CCR14 Crisis & Consumer
Response Data Breach
 - 23 May in Sydney

Breaches of privacy through leaks of personal or sensitive data held by organisations result in huge costs, in terms of rectification, restitution and reputational damage. So what is the cost of a breach, what can you do to guard against data breach, and what should organisations do if they find themselves in the midst of a breach?   Find out at our 2014 Crisis & Consumer event themed around the issue of a data breach.  Hear great case studies from those who have been there, learn how to handle and how to prevent from experts



Complain Workshops & Training

Complaints Workshops & Training


International Symposium

24th Annual SOCAP Australia International Symposium

  • Prevention is Better than Cure
  • 18 to 20 August 2014, in Melbourne Australia
  • Park Hyatt Melbourne

Where complaints and consumer professionals network, learn, share and be inspired!

Sponsorship and exhibition enquiries welcome - or phone us 03 8102 9105

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