Working together for better complaint management
Join a thriving community of 750+ influential consumer professionals, who view professional complaint handling and prevention, not only as a competitive advantage in business, but as simply the right thing to do. Click through to learn about membership
Part of an international network, SOCAP Australia prides itself on providing members with access to complaint training, professional development, networking opportunities and other tools to achieve best practice in customer complaints handling, complaints management and consumer affairs.
Gain New Ideas
Access Symposium Session Transcripts and Recordings from the Symposium Hot Zone
Culture Is Key
Creating a Genuine Customer Experience Culture
SOCAP Australia presents an exclusive SOCAP community event on Customer Experience and Culture, facilitated by Organisational Culture and Customer Service expert, Steve Simpson.
A one off and unique experience when we will come together to examine the importance and impact of culture with regard to customers, our employees and overall organisational effectiveness.
TUESDAY 10 NOVEMBER 2015
12 - 4pm
This is a premium event, limited to 50 participants only
View the flyer here Read more
SOCAP Complaints Professional Certification Scheme now launched
Register today to become a SOCAP Certified Complaint Professional
Shape your profession and industry
The SOCAP Complaints Professional Certification Scheme recognises excellence so that all consumer affairs and complaints management professionals, and the general public, will benefit from high standards of practice.
The scheme is open to all complaint professionals and SOCAP members, who through application and on meeting certification will be recognised as SOCAP Australia Complaint Professionals and can use the post nominal SOCAP CP. Read more
2015 SOCAP Australia Awards
Excellence in Consumer Affairs & Complaints
Congratulations to our 2015 Award winners!
Lifetime Achievement Award
Rod Stowe - Commssioner for Fair Trading, NSW Fair Trading
Stellar Achievement Award
Neil McColl - Yarra Valley Water
Rising Star Award
Monique Keighley - Insurance Australia Group