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Here's what's happening at SOCAP this month - news, events, training and updates. Subscribe to our FREE e-newsletter and receive a FREE 2 page article explaining how complaints handling delivers customer retention benefits.

2011 saw the launch of a new Award for senior SOCAP members entitled the Stellar Achievement Award, along with the Rising Star Award and the Lifetime Achievement Award.

SOCAP Soundbytes are podcasts for SOCAP members by SOCAP members. Hear from our 2011 Award Winners among others. Not a member? Why not join ........?

Search Consumer Directions articles since 2006 plus Symposium papers from 2004 onwards (member-only). Not a member? Join online here...