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The Insider's Guide to Complaint Management - parts one, two and three now available! Members only.

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Working together for better complaint management

Join a thriving community of 750+ influential consumer professionals, who view professional complaint handling and prevention, not only as a competitive advantage in business, but as simply the right thing to do.   Click through to learn about membership

Part of an international network, SOCAP Australia prides itself on providing members with access to complaint training, professional development, networking opportunities and other tools to achieve best practice in customer complaints handling, complaints management and consumer affairs.



25th Annual SOCAP Australia Symposium Banner


  • Hear from industry experts 
  • Network with other consumer affairs professionals
  • Full Symposium program released soon

Complain Workshops & Training

Complaints Workshops & Training



2014 SOCAP Australia Awards

2014 SOCAP Australia Awards 
Excellence in Consumer Affairs & Complaints

On August 19 2014 at the Park Hyatt Melbourne the SOCAP Australia community joined together at the Symposium Gala Dinner to acknowledge those who stand out from the crowd. We congratulate all finalists and winners. Winners are listed below

Rising Star Award - acknowledging an emerging staff member within the SOCAP community who has been in the industry less than 5 years.
Winner: Anton Fernando, Lumo Energy

Stellar Achievement Award - acknowledging a more experienced staff member within the SOCAP membership who has been in the industry 5 years or more.
Winner: Lorna Andrews, Department Human Services 

Lifetime Achievement Award - acknowledging a body of work 10 years or more within the industry.
Winner: Clare Petre, EWON

Learn more about the process here

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