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 Training Calendar


Professional Resilience 

Melbourne - 25 September

Brisbane - 29 September

New courses in partnership with Lifeline - Mental Health Awareness for Complaint Management 


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Working together for better complaint management

Join a thriving community of 750+ influential consumer professionals, who view professional complaint handling and prevention, not only as a competitive advantage in business, but as simply the right thing to do.   Click through to learn about membership

Part of an international network, SOCAP Australia prides itself on providing members with access to complaint training, professional development, networking opportunities and other tools to achieve best practice in customer complaints handling, complaints management and consumer affairs.


Gain New Ideas

Access Symposium Session Transcripts and Recordings from the Symposium Hot Zone  

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Culture Is Key


Creating a Genuine Customer Experience Culture

SOCAP Australia presents an exclusive SOCAP community event on Customer Experience and Culture, facilitated by Organisational Culture and Customer Service expert, Steve Simpson.

A one off and unique experience when we will come together to examine the importance and impact of culture with regard to customers, our employees and overall organisational effectiveness.


12 - 4pm

Crown, Melbourne

This is a premium event, limited to 50 participants only

View the flyer here Read more

SOCAP Australia Complaints Professional Certification Scheme

SOCAP Complaints Professional Certification Scheme now launched

Register today to become a SOCAP Certified Complaint Professional

Shape your profession and industry

The SOCAP Complaints Professional Certification Scheme recognises excellence so that all consumer affairs and complaints management professionals, and the general public, will benefit from high standards of practice.

The scheme is open to all complaint professionals and SOCAP members, who through application and on meeting certification will be recognised as SOCAP Australia Complaint Professionals and can use the post nominal SOCAP CP.  Read more

SOCAP Certification Scheme Handbook


Complain Workshops & Training

Workshops & Training



2015 SOCAP Australia Awards 
Excellence in Consumer Affairs & Complaints

2015 SOCAP Industry Award Winners

Congratulations to our 2015 Award winners!

Lifetime Achievement Award

Rod Stowe - Commssioner for Fair Trading, NSW Fair Trading

Stellar Achievement Award

Neil McColl - Yarra Valley Water

Rising Star Award

Monique Keighley - Insurance Australia Group

Sponsors and Partners

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Corporate Group Members

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Sponsors and Partners Corporate Group Members
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