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April Training Calendar

Emotional Intelligence and Complaints - Melbourne 14 April

Emotional Intelligence and Complaints - Sydney 21 April

Courageous Conversations - Brisbane - 22 April 

Effective Complaint Handling Webinar - 23 April

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Working together for better complaint management

Join a thriving community of 750+ influential consumer professionals, who view professional complaint handling and prevention, not only as a competitive advantage in business, but as simply the right thing to do.   Click through to learn about membership

Part of an international network, SOCAP Australia prides itself on providing members with access to complaint training, professional development, networking opportunities and other tools to achieve best practice in customer complaints handling, complaints management and consumer affairs.



25th Annual SOCAP Australia Symposium Banner


  • Hear from industry experts 
  • Network with other consumer affairs professionals
  • Full Symposium program released soon

Keynote Speaker Dr Adam Fraser announced.

April-June Training Calendar launched

Social Media for Complaint Management & Customer Service in Sydney & Melbourne in June

Book now!

Please check the Training & Events calendar for more details

Complain Workshops & Training

Workshops & Training



2014 SOCAP Australia Awards

2015 SOCAP Australia Awards 
Excellence in Consumer Affairs & Complaints

Have you, or have your staff, done something that you are proud of?

Could others learn from your success?

Enquiries for 2015 Awards welcome 02 8095 6426

Or email

Our 2015 Award Winners will be announced at the 25th Annual SOCAP Symposium Gala Dinner, held on Tues 18 August, 2015, Doltone House, Darling Island Wharf, Sydney, Australia.
Award nomination period typically opens in May and closes in July.

Awards will be given for the following three categories

Rising Star Award - acknowledging an emerging staff member within the SOCAP community who has been in the industry less than 5 years.

Stellar Achievement Award - acknowledging a more experienced staff member within the SOCAP membership who has been in the industry 5 years or more.

Lifetime Achievement Award - acknowledging a body of work 10 years or more within the industry.

Learn more about the process here

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