Join a thriving community of 750+ influential consumer professionals, who view professional complaint handling and prevention, not only as a competitive advantage in business, but as simply the right thing to do. Click through to learn about membership
Part of an international network, SOCAP Australia prides itself on providing members with access to complaint training, professional development, networking opportunities and other tools to achieve best practice in customer complaints handling, complaints management and consumer affairs.
SOCAP Complaints Professional Certification Scheme now launched
Register today to become a SOCAP Certified Complaint Professional
Shape your profession and industry
The SOCAP Complaints Professional Certification Scheme recognises excellence so that all consumer affairs and complaints management professionals, and the general public, will benefit from high standards of practice.
The Scheme has two components:
Recognition and Certification
Standards and Competencies
The scheme is open to all complaint professionals and SOCAP members, who through application and on meeting certification will be recognised as SOCAP Australia Complaint Professionals and can use the post nominal SOCAP CP. Read more