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Click to join, or learn about membershipJoin a thriving community of 750+ influential consumer professionals, who view professional complaint handling and prevention, not only as a competitive advantage in business, but as simply the right thing to do.   Click through to learn about membership

Part of an international network, SOCAP Australia prides itself on providing members with access to complaint training, professional development, networking opportunities and other tools to achieve best practice in customer complaints handling, complaints management and consumer affairs.

Working together for better complaint management Call us 03 8102 9104 or email socap@socap.org.au

 

CCR14 Crisis & Consumer Response - Data Breach

CCR14 Crisis & Consumer Response
Data Breach - 23 May in Sydney

With the reforms to the Privacy Act that came into play on 12 March 2014, increasing volumes of cyber-attacks and heightened sensitivity around data security, one particular area of interest for SOCAP members is how to handle the consumer issues surrounding a Data Breach. Breaches of privacy through leaks of personal or sensitive data held by organisations result in huge costs, in terms of rectification, restitution and reputational damage. So what is the cost of a breach, what can you do to guard against data breach, and what should organisations do if they find themselves in the midst of a breach?   Find out at our 2014 Crisis & Consumer event themed around the issue of a data breach.  Hear great case studies from those who have been there, learn how to handle and how to prevent from experts

Conflict Resolution Skills for complaint teams               

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Join a thriving community of 750+ influential consumer professionals, who view handling consumer issues well, not only as a competitive advantage in business, but simply the right thing to do. Click through to learn about membership

 

 

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