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July Training Calendar

Social Media for Complaint Management & Customer Service

Brisbane Thur 23 July
Sydney Mon 27 July


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Working together for better complaint management

Join a thriving community of 750+ influential consumer professionals, who view professional complaint handling and prevention, not only as a competitive advantage in business, but as simply the right thing to do.   Click through to learn about membership

Part of an international network, SOCAP Australia prides itself on providing members with access to complaint training, professional development, networking opportunities and other tools to achieve best practice in customer complaints handling, complaints management and consumer affairs.



25th Annual SOCAP Australia Symposium Banner


Complain Workshops & Training

Workshops & Training



2015 SOCAP Australia Awards

2015 SOCAP Australia Awards 
Excellence in Consumer Affairs & Complaints

Nominations now open

Nominations are now open. Visit the Symposium website for entry forms and criteria

Or email

Awards will be given for the following three categories

Rising Star Award - acknowledges an emerging staff member within the SOCAP community who has made a significant contribution to improving the consumer affairs or complaint handling process or outcome going above and beyond their job description within an organisation. 

Nominations are welcome from Business, Government and non-government sectors.

Stellar Achievement Award - acknowledges a more experienced indiviudal, partnership or team, within the SOCAP membership who has made a significant contribution to improving the status of consumer affairs, complaint prevention or complaint handling within their business or industry as a whole, going above and beyond their job description within an organisation and industry.

Nominations are welcome from Business, Government and non-government sectors.

Lifetime Achievement Award - acknowledging a body of work 10 years or more within the industry.

Our 2015 Award Winners will be announced at the 25th Annual SOCAP Symposium Gala Dinner, held on Tues 18 August, 2015, Doltone House, Darling Island Wharf, Sydney, Australia.
Award nomination period typically opens in May and closes in July.

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