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The Insider's Guide to Complaint Management - parts one, two and three now available! Members only.

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Working together for better complaint management

Join a thriving community of 750+ influential consumer professionals, who view professional complaint handling and prevention, not only as a competitive advantage in business, but as simply the right thing to do.   Click through to learn about membership

Part of an international network, SOCAP Australia prides itself on providing members with access to complaint training, professional development, networking opportunities and other tools to achieve best practice in customer complaints handling, complaints management and consumer affairs.

Call us 03 8102 9104 or email socap@socap.org.au

 

 

2014 SOCAP Australia Awards

2014 SOCAP Australia Awards
Excellence in Consumer Affairs & Complaints

On August 19 2014 at the Park Hyatt Melbourne the SOCAP Australia community joined together at the Symposium Gala Dinner to acknowledge those who stand out from the crowd. We congratulate all finalists and winners. Winners are listed below

Rising Star Award - acknowledging an emerging staff member within the SOCAP community who has been in the industry less than 5 years.
Winner: Anton Fernando, Lumo Energy

Stellar Achievement Award - acknowledging a more experienced staff member within the SOCAP membership who has been in the industry 5 years or more.
Winner: Lorna Andrews, Department Human Services 

Lifetime Achievement Award - acknowledging a body of work 10 years or more within the industry.
Winner: Clare Petre, EWON

Learn more about the process here

Complain Workshops & Training

Complaints Workshops & Training

 

 

 

It's not too late to book! SOCAP Symposium

24th Annual SOCAP Australia International Symposium

Where complaints and consumer professionals network, learn, share and be inspired!

Watch this space for 2015 in Sydney - planning has already commenced.

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