Subscribe for FREE
Follow us on Facebook
Follow us on Twitter
keyword search:
About usHomeEvents & TrainingResourcesJoin usMember loginSymposium
 Training Calendar

New Course for Entry Level Complaints Professionals

Complaints & Service 101 - Courses in each state - February

Unwrapping the Certification Scheme - Free member networking events in Sydney, Melbourne & Brisbane email to register


Become a SOCAP member

Subscribe to our enews

Read our latest news

Sponsor an event

Exhibit at an event

Partner with us

Connect with us via social media

SOCAP Awards

Searcheable Archives for members

SOCAP Workshops and Events

Hear a SOCAP Soundbyte members only





Join us

Working together for better complaint management

Join a thriving community of 750+ influential consumer professionals, who view professional complaint handling and prevention, not only as a competitive advantage in business, but as simply the right thing to do.   Click through to learn about membership

Part of an international network, SOCAP Australia prides itself on providing members with access to complaint training, professional development, networking opportunities and other tools to achieve best practice in customer complaints handling, complaints management and consumer affairs.


SOCAP Australia Complaints Professional Certification Scheme

SOCAP Complaints Professional Certification Scheme now launched

Register today to become a SOCAP Certified Complaint Professional

Shape your profession and industry

The SOCAP Complaints Professional Certification Scheme recognises excellence so that all consumer affairs and complaints management professionals, and the general public, will benefit from high standards of practice.

The scheme is open to all complaint professionals and SOCAP members, who through application and on meeting certification will be recognised as SOCAP Australia Complaint Professionals and can use the post nominal SOCAP CP.  Read more


Complain Workshops & Training

Workshops & Training



2015 SOCAP Australia Awards 
Excellence in Consumer Affairs & Complaints

2015 SOCAP Industry Award Winners

Congratulations to our 2015 Award winners!

Lifetime Achievement Award

Rod Stowe - Commssioner for Fair Trading, NSW Fair Trading

Stellar Achievement Award

Neil McColl - Yarra Valley Water

Rising Star Award

Monique Keighley - Insurance Australia Group

Sponsors and Partners

Find out more  

Corporate Group Members

Find out more
Sponsors and Partners Corporate Group Members
eknowhow | The World's Best Websites
contact us