Welcome to SOCAP Australia's Bookstore and Resource Centre

SOCAP Australia is committed to providing our members with the opportunity to purchase the latest resources in order to assist you in your professional development.  If you have any suggestions for interesting or helpful publications that you have read, please email SOCAP and we will add them to our list of references. 

The titles listed below are currently stocked by SOCAP Australia or our affiliates and ready for immediate dispatch:

• Gary Newcombe's Consumer Law Update presentation (from breakfast in Perth 9 June 2010) - free download for members only
• Peter Gillson's Consumer Emotion Research Findings presentation (from breakfast in Brisbane 12 May 2010) - free download for members only
• Consumer Emotion, Sentiment and Advocacy NOW - full report
• TMI/SOCAP Complaint Culture Survey 2005 National Report (PDF version)
• TMI/SOCAP Complaint Culture Survey 2003 National Report
• 2003 SOCAP Consumer Emotions Study
• 1995 AMEX-SOCAP Study of Consumer Complaint Behaviour in Australia
• In the Consumer Interest 
• Chris Daffy - How to Wow your Customers, Service & How to Wow Videos & CD Roms
• SAI Global provides flexible information services to both access and manage Standards, Technical Publications, Legislation and Codes from around the globe.

Webinars (members only)
We also have webinars available for purchase exclusively to SOCAP Australia members, with content from both SOCAP Australia and SOCAP International; click here to read more...

Please see below for more titles available through our Amazon Associates online bookstore (Please note: Prices are in $US; a percentage of all sales goes to SOCAP Australia):