Membership

Discover the many benefits of joining SOCAP (as either an individual or through your organisation), including access to the most cutting edge best practices in complaints management.

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Training

In-person and online training suited to every experience level, covering all aspects of complaint handling from basic training to emotional intelligence in customer care.

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Certification

The only complaints-industry certification that recognises your professional experience and sets the standard for service. Start your certification here.

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Networking

Connecting with and learning from other complaint professionals, including our free Community of Practice events and networking functions for members.

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Welcome to SOCAP
Australia

The Society of Consumer Affairs Professionals - where Australian and New Zealand complaint professionals come to connect, develop and train for skills, and advance the complaint management industry. Here you’ll find information about…

Latest Events

Coming Events

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Symposium Snack Size Keynote Session 6 - 25 November

Date:
25 November 2020
Time:
10.30am AEDT - 11.30am AEDT

In a year of unprecedented upheaval and change for all and managing consumers and complaints and escalating vulnerabilities, stay informed on how you can deliver best practice service for your consumers, your team and yourself.

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Customer Service and Complaint Management 101 - 1 December

Date:
01 December 2020
Time:
9.30am AEDT - 1:00pm AEDT

Your Essential Guide to Excellence in Customer Service and Complaint Handling

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Written Communication for Complaint Handling

Date:
02 December 2020
Time:
9.30am AEDT - 1.30pm AEDT

Please contact the SOCAP office on 02 9167 8119 or socap@socap.org.au to be added to the waitlist or register your interest for a new date.

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The Intel

Future of Complaints Whitepaper - Now available

24 November 2020

Review the findings from our recent SOCAP member survey, Complaints: The New Most Valuable Asset, conducted in August and September 2020.

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Professional resilience development is key

17 November 2020

Be sure you and your teams are receiving the support you need and have the skills to confidently manage customer interactions, and that debriefing and resilience strategies are in place.

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AFCA Proposes Rules Change

17 November 2020

Following a public consultation and submissions from industry and consumer bodies, an amendment to the Australia Financial Complaints Authority (AFCA) Rules to facilitate the transition of any unresolved complaints from the Superannuation Complaints Tribunal (SCT) prior to ceasing operations will be submitted to the Australian Securities and Investments Commission (ASIC) for approval.

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