Membership

Discover the many benefits of joining SOCAP (as either an individual or through your organisation), including access to the most cutting edge best practices in complaints management.

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Training

In-person and online training suited to every experience level, covering all aspects of complaint handling from basic training to emotional intelligence in customer care.

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Certification

The only complaints-industry certification that recognises your professional experience and sets the standard for service. Start your certification here.

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Networking

Connecting with and learning from other complaint professionals, including our free Community of Practice events and networking functions for members.

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Welcome to SOCAP Australia
 

The Society of Consumer Affairs Professionals - where Australian and New Zealand complaint professionals come to connect, develop and train for skills, and advance the complaint management industry. Here you’ll find information about…

Latest Events

Coming Events

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Get Ready for RG271 – Obligations and Implementation

Date:
03 March 2021
Time:
9.30am AEDT - 11.30am AEDT

ASIC has released new regulatory guideline RG 271 to come into force 5 October 2021, and SOCAP is offering you the opportunity to join a powerful, yet practical session with one of our hand-picked experts in this field. 

More Info Register Now

SOCAP Mastering the Art of Difficult Conversations - 9 March

Date:
09 March 2021
Time:
9.30am AEDT - 1:00pm AEDT

Explore how to have courageous conversations that are effective and produce results. Learn a proven model that will enable you to deliver bad news, discuss poor performance, influence others and provide feedback.

More Info Register Now

Member Virtual Lunch

Date:
10 March 2021
Time:
12.30pm AEDT - 1.15pm AEDT

Connect with members and the complaints handling industry.

More Info Register Now

The Intel

ASIC approves COVID complaints relief for banks

16 February 2021

Banks will be able to extend customer wait times to deal with a complaint under new variations to the industry code of practice approved by ASIC that allow COVID-19 special provisions to continue until late 2021.

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RG271 taking effect on 5 October 2021

16 February 2021

ASIC has released the new regulatory guideline to come into force on 5 October. SOCAP is now offering two seminars on Obligations and Implementation as well as Effective Complaint Management Systems to ensure you and your team are RG271 ready with an IDR that meets ASIC’s standards and requirements. The revised guide is intended to deliver improved outcomes for consumers by ensuring that complaints are resolved in a fair, timely and effective manner and reducing the need to escalate complaints to external dispute resolution.

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SOCAP Customer Vulnerability Forum 2021

16 February 2021

Early bird prices available now. What does customer vulnerability mean for 2021 and will you be ready to respond?

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