Discover the many benefits of joining SOCAP (as either an individual or through your organisation), including access to the most cutting edge best practices in complaints management.
In-person and online training suited to every experience level, covering all aspects of complaint handling from basic training to emotional intelligence in customer care.
The only complaints-industry certification that recognises your professional experience and sets the standard for service. Start your certification here.
Connecting with and learning from other complaint professionals, including our free Community of Practice events and networking functions for members.
Welcome to SOCAP Australia
The Society of Consumer Affairs Professionals - where Australian and New Zealand complaint professionals come to connect, develop and train for skills, and advance the complaint management industry. Here you’ll find information about…