Experience the advantage of industry recognition for complaints handling.

Complaints professionals provide a vital role within every organisation – yet your efforts are often unrecognised, especially if there is no metric for achievement.

That’s why more and more SOCAP members are realising the benefits of advancing their career with a Complaint Professional Certification. Beyond the benefits of regular membership, SOCAP Certified Complaint Professionals also benefit from:
• Greater recognition and esteem – from teammates, the wider organisation, and the complaints industry – including use of the post nominal, SOCAP CP.
• Providing higher levels of service – Achieved by meeting benchmark levels of training, real world experience and adherence to best practices.
• Meeting the only industry standard – A nationally recognised level of skills matched to the SOCAP Australian Competency and Ethical Framework for Complaint Handlers.
• Additional career opportunities – For advancement at your current company or meeting the needs of future employers – especially as they begin to prioritise complaints-certified job applicants.

Certification is based on continuing professional development and practical demonstration of workplace skills. There are numerous ‘paths’ you can take to get certified – find the right one for you today.