Prevent recurring, significant problems/complaints and reduce costs
Recurring complaints often come at a high cost for organisations with direct impact on the bottom line. Identification of the real reason behind the recurrences not only improves customer satisfaction and loyalty but has additional benefits including cost savings through issue prevention, fraud prevention, reduction of compensation claims, penalties and complaint costs. Intangible benefits also include containment of negative PR, protection of the brand and the positive impact on corporate culture.
Attend this 4-hour interactive workshop to discover how to identify the root cause of what is causing complaints. You will deep dive into the causes of complaints using the 5 Whys technique and develop an action plan to future proof your organisation from the same complaints. Participants will learn from real problems and issues analysed in this hands on style.
Members: $449 per person
Non-members: $649 per person
More dates scheduled for 2021