Please contact the SOCAP office to be added to the waitlist or register for the next session on Wednesday, 2 December 2020.
Written communication is a core skill that complaint professionals need, since highly effective written responses to complaints received by letter and email will reduce complaint escalation and ultimately cut the cost of complaints. Thoughtfully crafted communications can potentially turn negative experiences into positive experiences, help retain the customer and improve brand perceptions.
Members: $449 per person
Non-members: $649 per person
**Please call the SOCAP office on 02 9167 8119 or email firstname.lastname@example.org, to be added to the waitlist or register your interest.