Your Essential Guide to Excellence in Customer Service and Complaint Handling
In today’s fast paced and competitive world, how you manage complaints may mean the difference between keeping a customer loyal or losing them.
By attending this half-day interactive workshop you will discover how to provide frictionless service and proactively manage complaints to exceed customer expectations.
Delivering Seamless Service
Proactively Managing Complaints
Members: $449 per person
Non-members: $649 per person
SOCAP Complaints Professional Certification bundle:
Members: $804 per person*
Non-members: $1004 per person*
*includes online course, Ethics for Complaint Handlers