Get Ready for RG271 – Obligations and Implementation

Date
03 March 2021
Start Time
9.30am AEDT
End Time
11.30am AEDT
Venue
Virtual Seminar
Contact Name
SOCAP Australia
Contact Phone
0291678119
Contact Email
socap@socap.org.au

ASIC has released new regulatory guideline RG 271 to come into force 5 October 2021, and SOCAP is offering you the opportunity to join a powerful, yet practical session with one of our hand-picked experts in this field. 


In this practical seminar you will learn what you need to have an internal dispute resolution (IDR) system in place that meets ASIC's standards and requirements.

Empower Your Team with Key Takeaways

  • Understand the journey of RG 271, and what it means now

  • Understand organisations’ compliance requirements

  • Understand requirements for an organisation’s processes and structure

  • Assessing how an organisation may meet mandatory obligations under RG 271

  • Understand the requirements for individual frontline agents
    • What is expected of frontline team agents (who may not currently communicate with customers in relation to complaints)
    • Data collection requirements
    • How to receive complaints under obligations of RG 271
    • How to resolve complaint at frontline, rather than escalate
    • Capturing complaints and giving complaint numbers

 

Price
Members: $349 per person
Non-members: $549 per person

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