We speak to Jane Pires, Energy and Water Ombudsman Queensland (EWOQ) and Chair of the Australian Standards Complaint Handling Committee and in charge of reviewing the standard and she tells us her top line thoughts on the updates that may be needed for the standard, and the process the standard goes through to ensure it is up to date with relevant operating procedures. 

 


SOCAP It's Time to Talk - R U OKAY DAY - Fiona Brown and Psychologist Paula Ross discuss tips for starting conversations and checking in with yourself

Paula Ross facilitates the program, Daily Habits for Resilient Complaint Handlers - Manage Stress and Prevent Burnout


SOCAP It's Time to Talk - Fiona Brown and Professor Tania Sourdin discuss the key learnings from the SOCAP Australia UoN ROI of Effective Complaints Management: Public Sector Organisations