SOCAP Congratulates the 2020 SOCAP Industry Excellence Award winners and nominees. The Rising Star Award Winners are James Corbett, QBE and Natalia Draca, AGL.The Stellar Achievement Award Winner is John Mayers, ANZ New Zealand. The Constellation Achievement Award Winner is the Transurban Customer Service Leadership Team.

 

SOCAP AWARDS OF EXCELLENCE
Recognising excellence in the complaints and consumer affairs industries

The SOCAP Australia and New Zealand Industry Awards are awarded to customer care, consumer affairs and complaints handling professionals who have demonstrated excellence in performing their role and adding value both to their consumer and organisation.

2020  RISING STAR AWARD – acknowledges an emerging staff member who has made a significant contribution to improving the consumer affairs or complaint handling process or outcome going above and beyond their job description.

2020  STELLAR ACHIEVEMENT AWARD – acknowledges a more experienced individual who has made a significant contribution to improving the status of consumer affairs, complaint prevention or complaint handling within their business or industry as a whole.

2020 CONSTELLATION ACHIEVEMENT AWARD – acknowledges a team which has made a significant contribution to improving the status of consumer affairs, complaint prevention or complaint handling within their business or industry as a whole.

NOMINATION PROCESS
This year the nomination application process is more creative and you can nominate using the application form on this page, as well as other creative mediums to illustrate your individual style. Nominations will be accepted via a video or power point display, if this supports the reasons each nominee is applying for an award. Any application type will be accepted, as long as each nomination meets the criteria as set in the nomination forms for each award. If a video application is used, your video nomination should be less than two minutes duration. Please note, finalists in each category may be asked to submit a video for promotion at the presentation, or SOCAP may undertake to deliver this video for presentation, so as to illustrate the work of finalists' entries.


NOMINATION FORMS
Rising Star Award Nomination Form
Stellar Achievement Award Nomination Form
Constellation Achievement Award Nomination Form