SOCAP Australia

Symposium Snack Size - Unusual times call for unusual methods.

Drive your career further by attending this special 2020 event, reinvented six specialist sessions online. Symposium Snack Size will face the challenges to our industry head-on with an impressive collection of keynote addresses and captains of industry sharing insights that inspire action and foster change.

Keynote 1: 22 July 2020, 3.00pm - Speaker: Mark Carter
Topic: Complaint Professionals Adapting for the Digital Age: Leveraging self worth to add value

Keynote 2: 19 August 2020, 10.30am - Speaker: Bernard Salt, AM
Topic: Crossroads for Complaints Handling - What is the new normal after COVID-19?

Keynote 3: 16 September, 2020, 1030am - Speaker: Dr. Catriona Wallace
Topic: AI and Ethics - How customers can navigate good and bad robots

Keynote 4: 14 October 2020, 10.30am - Speakers: Michelle Bagnall CEO, RACQ Bank, Linda Mellors, Managing Director and CEO, Regis Aged Care
Topic: The CEO Panel - Working through COVID-19 to build a better business

Keynote 5: Wednesday, 11 November, 2020, 10.30am - Speaker: Inspector Corey Allen, APM
Topic: Understanding the Back Story to Change Lives and Support Vulnerable Consumers

Keynote 6: Wednesday, 25 November, 2020, 10.30am - Speaker: Victoria Whitaker, Partner, Risk Advisory, Deloitte
Topic: COVID-19 Recovery Steps for Business and Consumers - Register now for Keynote Session 6

Symposium Snack Size Program

* SOCAP Australia reserves the right to make changes, amend or cancel any of the above details at any time.

Six snack size Symposium keynotes to keep you moving through the Complaints Management Crossroads.

In a year of unprecedented upheaval and change for all and managing consumers and complaints and escalating vulnerabilities, stay informed on how you can deliver best practice service for your consumers, your team and yourself.

As a SOCAP member you are at the forefront of leading service transformation that nurtures brand trust and customer loyalty.

Now, as we stand at the dynamic crossroads of the consumer and organisation relationship, reset your pathway in readiness.

It is time to propel yourself and your organisation into the new world of effective complaints management and consumer care, where customer is key to every conversation, and complaints professionals are creating the conversations which matter.