Symposium Snack Size - Unusual times call for unusual methods.

Drive your career further by attending this special 2020 event, reinvented six specialist sessions online. Symposium Snack Size  will face the challenges to our industry head-on with an impressive collection of keynote addresses and captains of industry sharing insights that inspire action and foster change.

Keynote 1: 22 July 2020, 3.00pm - Speaker: Mark Carter
Complaint Professionals Adapting for the Digital Age: Leveraging self worth to add value

Keynote 2: 19 August 2020, 10.30am - Speaker: Bernard Salt, AM 
Crossroads for Complaints Handling - What is the new normal after COVID-19?

Keynote 3: 16 September, 2020, 1030am - Speaker: Dr. Catriona Wallace
AI and Ethics - How customers can navigate good and bad robots

Keynote 4: 14 October 2020, 10.30am - Speakers: Michelle Bagnall CEO, RACQ Bank, Linda Mellors, Managing Director and CEO, Regis Aged Care
The CEO Panel - Working through COVID-19 to build a better business 

Keynote 5: Wednesday, 11 November, 2020, 10.30am - Speaker: Inspector Corey Allen, APM
Understanding the Back Story to Change Lives and Support Vulnerable Consumers 

Keynote 6: Wednesday, 25 November, 2020, 10.30am - Speaker: Victoria Whitaker, Partner, Risk Advisory, Deloitte
COVID-19 Recovery Steps for Business and Consumers - Register now for Keynote Session 6

Symposium Snack Size Program

* SOCAP Australia reserves the right to make changes, amend or cancel any of the above details at any time.


Six snack size Symposium keynotes to keep you moving through the Complaints Management Crossroads.

In a year of unprecedented upheaval and change for all and managing consumers and complaints and escalating vulnerabilities, stay informed on how you can deliver best practice service for your consumers, your team and yourself.

As a SOCAP member you are at the forefront of leading service transformation that nurtures brand trust and customer loyalty. 

Now, as we stand at the dynamic crossroads of the consumer and organisation relationship, reset your pathway in readiness.

It is time to propel yourself and your organisation into the new world of effective complaints management and consumer care, where customer is key to every conversation, and complaints professionals are creating the conversations which matter. 


Six one hour keynotes
Get the six pack, or
buy a single serve

Book now
Single Serve - $199 per person attending single sessions 
Book one or more sessions for your team. 

Quick Links:
Register - Single Sessions
Register Keynote Session 5
Register - Keynote Session 6
Symposium Snack Size Program


You can expect:

Keynotes and captains of industry

Six keynote sessions from July to November

Active sharing and collaborating

Participate in live Q&A and on demand sessions

Networking and community

Join with SOCAP members to strengthen the industry at the crossroads of complaints management

Plus a bit of celebration

Recognise 30 years of complaints handling and celebrate the 2020 Industry Excellence Awards