Calendar of Events


Big on insights and advice – short on small talk.

Download the Training Calendar - SOCAP Professional Development Hub 2021 here

SOCAP offers a range of events designed to create an environment of sharing best practices. SOCAP members and other attendees often tell us these events reignite their passion for the industry and help them feel less isolated as they meet and develop contacts with similar roles.



Our regular networking events include:

Community of Practice

Free for SOCAP members, these regular events held in capital cities revolve around a different theme each time – ranging from Human Centered Design to Managing Unreasonable Complainant Behaviour.


Leadership Breakfasts

Held regularly before work in capital cities, each breakfast welcomes a keynote speaker on a range of topics that are mission critical to the complaint management industry and provide ample time for networking.


The SOCAP Symposium

The annual 3-day gathering that brings together hundreds of SOCAP members and non-members alike to be inspired, learn best practices from both local and international complaint professionals, and celebrate industry success.