The silver bullet for your complaint management needs

We know that sometimes it’s just not practical to send a whole team offsite to a training course.  

And after training members for nearly 30 years, we know that no two organisations have identical complaint management needs.  There are nuances to every industry, organisation and team.  

That’s why we offer in-house training:
• Customised – bespoke training to meet your unique needs
• Convenient - we come to you, whenever you want us
• Cost-effective – it can actually cost less than traveling to a public training course

Training can be conducted on-site at your organisation or offsite at a venue of your choice, over a day or across multiple days, and will include specific case studies, scenarios, role-playing and curriculum built using your existing policies and procedures.

To assess your needs, we suggest reviewing the training courses offered by SOCAP and decide which sound most relevant to your organisation. Or, let us know your needs and we will customise a program for you. 

Then call us on 02 9167 8119 (or email and we’ll be happy to put together an obligation-free, in-house training proposal for you.
Or, fill out the form below and we’ll reach out to you within 48 business hours to discuss further: