SOCAP Learning and Development

 

Grow through training and connecting with other complaint professionals

You’ll get the most from your membership by attending any of our training or networking events. For almost 30 years, SOCAP has trained professionals in this service industry and now has more than 40 different training programs on rotation throughout the year.

All SOCAP training and networking event attendance provides CPD credit for SOCAP Complaints Professional Certification.

SEE PROGRAMS SEE UPCOMING EVENTS
 

There’s a training course for every skill level

Rising Star

People new to complaints management.

Intermediate

More than 12 months experience.

Advanced

Senior experienced members looking to lead and transform their organisation through complaints.

We offer four key areas of professional learning and development:

Public training

Join us in-person or online in one of more than 40 courses scheduled in your area

SEE UPCOMING TRAINING

In-house training

We come to you with a training course customised to your organisation’s needs

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Networking events

The popular annual SOCAP Symposium, Leadership Breakfasts and free Community of Practice events

SEE UPCOMING EVENTS

Business Check Up

Benefit from having an assessment of your complaint processes and provide recommendations for improvement

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SOCAP Learning and Development

View programs below or visit the Events Calendar for upcoming programs
 

Filter by theme:

Understand the responsibilities and duty of care of consumers and complainants

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Awareness of vulnerability and having key skills in service provision for those who may be experiencing periods of vulnerability will also assist in ensuring compliance on corporate social responsibility and more actively manage risk.

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Your essential guide to excellence in customer service and complaints

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Pressure proof your team to prevent burn out in high pressure environments

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Essential for business, professional and organisational ethics

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Enhance your ability, confidence and resilience to manage unreasonable complainant conduct

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Learn preventative and reactive skills and strategies to effecitvely deal with UCC

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Identify those at risk of self-harm and tools and techniques to diffuse difficult situations

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Reduce Your Unresolved Complaints Matters with Effective Entrenched Dispute Resolution Techniques

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Steps for making tough discussions with staff and customers easy

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Prevent recurring, significant problems/complaints and reduce costs

Learn more

Explore factors that can result in a person becoming distressed, communication roadblocks, and respectful, appropriate and empowering response skills.

Learn more

Are your written communications effective and helpful, or do they obscure meaning and antagonise?

Learn more

Awareness of vulnerability and having key skills in service provision for those who may be experiencing periods of vulnerability will also assist in ensuring compliance on corporate social responsibility and more actively manage risk.

Learn more

Your essential guide to excellence in customer service and complaints

Learn more

Steps for making tough discussions with staff and customers easy

Learn more

Reduce Your Unresolved Complaints Matters with Effective Entrenched Dispute Resolution Techniques

Learn more

Are your written communications effective and helpful, or do they obscure meaning and antagonise?

Learn more
 

Understand the responsibilities and duty of care of consumers and complainants

Learn more

Pressure proof your team to prevent burn out in high pressure environments

Learn more

Essential for business, professional and organisational ethics

Learn more

Enhance your ability, confidence and resilience to manage unreasonable complainant conduct

Learn more

Learn preventative and reactive skills and strategies to effecitvely deal with UCC

Learn more

Identify those at risk of self-harm and tools and techniques to diffuse difficult situations

Learn more

Explore factors that can result in a person becoming distressed, communication roadblocks, and respectful, appropriate and empowering response skills.

Learn more

Prevent recurring, significant problems/complaints and reduce costs

Learn more