Organisations large and small benefit from membership – which option is right for you?

SOCAP members come from all the key consumer-facing industries, including FMCG, retail, utilities, telecom, financial services, health, technology, and government. No matter where they are in the organisational chart – from frontline call centre workers to those setting policy and managing teams – they improve the customer experience through their SOCAP membership:

 

Access

To best practices and complaint management frameworks / metrics

Training

Complaint-specific; in-person and online

Community

Industry “network and learn” events

Growth

Business transformation through complaints

Membership Categories

We have members from small businesses through to enterprise and government departments. SOCAP membership is designed to be cost-effective and accessible to all organisations. Which one is right for you?

Empower the complaints team at your organisation

If you have 3 or more staff who would like to be SOCAP members, then a Corporate Group Membership offers you the best value. Benefits include:

• Invitations to free Community of Practice events where members can network and learn
• Access to SOCAP’s member-only online resources
• A subscription to SOCAP Consumer Directions magazine for in-depth industry analysis
• Discounted pricing on national and state events, SOCAP webinars, certificate courses, partnership programs and other professional development programming
• Access to the SOCAP Complaints Professional Certification Scheme so staff can receive recognition for their industry experience and skills
• Super early bird invitation and discounts to the annual SOCAP Symposium
• Full voting rights for all individuals under your membership (up to 4 members; 5+ members vote as a company)
• Influence the future of complaints through SOCAP Working Party’s strategic industry projects
• Subscription to SOCAP e-News so you’re always up-to-speed on industry changes
• Logo on Corporate Member page for industry recognition (Bronze level or higher)

Corporate member options:

For 3 members: Standard Corporate 3 Membership $774 annually (only $258 per member)
For 4 members: Standard Corporate 4 Membership $984.70 annually (only $246 per member)
For up to 5 members: Bronze Corporate Membership $1084.75 annually (only $217 per member)
For up to 10 members: Silver Corporate Membership $1632.40 annually (only $163 per member)
For up to 20 members: Gold Corporate Membership $2443.40 annually (only $122 per member)
For up to 50 members: Diamond Corporate Membership $3949.40 annually (only $79 per member)
For up to 100 members: Platinum Corporate Membership $5107.90 annually (only $51 per member)

Become a member
Or, call 02 9167 8119 (or email socap@socap.org.au) to discuss which option is best for you.
Lead the way with an individual SOCAP membership

If only one or two people at your organisation focus on complaints, then an individual membership is best for you. Benefits include:

• Invitations to free Community of Practice events where members can network and learn
• Access to SOCAP’s member-only online resources
• A subscription to SOCAP Consumer Directions magazine for in-depth industry analysis
• Discounted pricing on national and state events, SOCAP webinars, certificate courses, partnership programs and other professional development programming
• Access to the SOCAP Complaints Professional Certification Scheme so staff can receive recognition for their industry experience and skills
• Super early bird invitation and discounts to the annual SOCAP Symposium
• Voting rights for your organisation
• Influence the future of complaints through SOCAP Working Party’s strategic industry projects
• Subscription to SOCAP e-News so you’re always up-to-speed on industry changes

Member option:

Individual membership: $347.55 per person

Become a member
Or, call 02 9167 8119 (or email socap@socap.org.au) to discuss which option is best for you.