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SOCAP 2019 Lifetime Achievement Award Winner Colin Neave Take a Bow

Monday 10, Feb 2020

SOCAP 2019 Lifetime Achievement Award Winner Colin Neave Take a Bow
“In my view there has never been a better time for suppliers of essential services to consumers to be focused on customer service and dealing effectively with service errors and complaints. Those … with a customer interface and responsibility for putting things right or handling complaints and disputes have critically important jobs. And, of course opportunities. It is not just service...The focus needs to be on not just design features and saleability but also built-in quality so the chances of something going awry with the product is minimised.”

Colin Neave: A Lifetime of Seeking Fairness..