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Raising Domestic Violence Awareness for Customer Care & Complaints

Monday 10, Feb 2020

Without imposing on consumer professionals the obligation to become experts in Domestic and Family Violence (DFV) or to act as counsellors, it is important that an ability to more readily recognise or accept what it is a client might be disclosing, becomes a necessary part of the skill set of everyone who engages with clients experiencing vulnerability.

The prevalence of DFV in our communities, and the resulting risks to both the safety, and mental and financial wellbeing of those living with violence, impose on all complaints and customer care professionals the need to deepen their understanding of DFV – and to mitigate the risks associated with how we respond as individuals and as an organisation.

Read More on how CBA is responding, and learning pathways for your organisation and teams.