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The value of taking action on vulnerability service provision

Thursday 20, Feb 2020

The value of taking action on vulnerability service provision  

  1. To build trust
  2. To help customers into a better position to make and own their decisions
  3. Vulnerable customers need service conversations that build stable space so they can own their decisions
  4. Employees need to feel they can create stable space for customer conversations
  5. To drive a healthy risk culture 
  6. Because so many of your customers are moving in and out of vulnerability…

Building employee confidence and capability to recognise vulnerability is the first step to assisting customers in vulnerable situations. Using a new way of thinking about a complex issue that is easily remembered, manageable and accessible can assist to empower employees and increase your customer experience. Learn more here.

To collaborate with industry on best practice service provision for consumers in vulnerable circumstances join us at the SOCAP Customer Vulnerability Forum in March.