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Online training for assisting consumers

Tuesday 17, Mar 2020

The flexibility of online training is offered to SOCAP members on two essential programs.

Assisting Customers in Vulnerable Circumstances builds staff confidence and capability to recognise vulnerability and use communications and tools to assist consumers in vulnerable circumstances to have a stable space to make decisions. This is the first step to assisting your customers and teams at a time when many people are experiencing ongoing stress across communities.   

Online Ethics for Complaint Professionals Reduce your business risk by training for ethical complaint management is another piece of the jigsaw to managing difficult situations and knowing how to respond fairly.