As your member association SOCAP is following all safety and health guidelines from the Australian government agencies as it pertains to supporting the vital work you do in helping consumers every day and particularly during these unprecedented times.
SOCAP is also working flexibly and with innovative approaches to respond and support you to deliver fair and effective outcomes for your consumers, and care for your teams. We’ve already made some changes to our service delivery for member events and collaboration and are currently supporting members via video, teleconference, and email, as well as speaking directly with members who are working both onsite and remotely.
We are also further developing our learning and education events into quality and effective learning modules via digital platforms such as webinars, podcasts and live streaming, as well as virtual member networking opportunities. You can view options to stay connected and with learning opportunities from the Events Calendar.
More than ever we can assist you with effective complaints management tools and resources, as well as keeping abreast of industry issues important for the ongoing delivery of complaints handling and customer care services.
What to expect:
From all of us at SOCAP, we are here to help you support your consumers. Please do contact us to discuss any concerns. We can be contacted on our regular office numbers and email:
Fiona Brown - Chief Executive Officer
02 9167 8125 | 0419 280 234 |firstname.lastname@example.org
Jessica Junker - Membership and Operations Officer
02 9167 8119 |email@example.com
Olimpia Mazza - Learning Development and Design Manager
02 9167 8136 |firstname.lastname@example.org
Stephanie Maraz - Communications Policy and Advocacy
02 9167 8131 |email@example.com
Coronavirus Information and Support
The outbreak of the coronavirus COVID-19 has impacted people in varying ways on an international scale. From an Australian industry perspective, the full extent of the COVID-19 impact is yet unknown, it will undoubtedly affect almost all industries, including customer service and complaint handling.
It is understandable that during times like this, people may be feeling afraid, anxious and overwhelmed by the constantly changing alerts and media coverage regarding the spread of the virus.
The following links to reputable websites provide a range of information with updates on the Coronavirus outbreak, business advice and mental health and wellbeing tips.
Business support and advice
The Australian Government website where you can find information on financial assistance, eligibility and timing for the new government support for Australian businesses.
The federal and state governments, along with the Australian Taxation Office (ATO), have announced several measures to help small and medium-sized businesses. These measures are designed to help alleviate issues related to short-term cash flow and taxation debt.
Coronavirus COVID-19 health alerts and advice
Australian Government – Dept Health
Government health alerts and information including the current status of COVID-19, how to protect yourself and others, medical advice, symptoms and when to get tested.
New Zealand Government
Health and information on Coronavirus in New Zealand
World Health Organisation (WHO)
International news, updates, advice.
Mental Health and Wellbeing Support
Mental health and wellbeing information and support for adults and young people developed especially in response to the Coronavirus outbreak.
Lifeline / Phone 13 11 14
SOCAP works in partnership with Lifeline to provide complaints teams focussed training including calls management, domestic violence awareness and mental health awareness for members . Contact Jess Junker for details on 02 9167 8119 , email firstname.lastname@example.org, or visit the Events Calendar for more information.