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Understanding customer vulnerability

Friday 16, Oct 2020

The Australian community continues to feel the effects of the pandemic, through disruption to their lives, education and health. Conservative estimates are that 50% of your customer base will be in vulnerable circumstances at any one time. Ensure your staff are skilled up to identify and respond to vulnerability.

We share with you and your team a short video on ‘Understanding Vulnerability’ to refresh your understanding of vulnerability by providing an overview of an easily remembered way of thinking about and responding to vulnerability.

Enjoy the flexibility of online training, Assisting Customers in Vulnerable Circumstances or contact SOCAP to discuss the different ways we can deliver vulnerability training to your teams. Phone us on 02 9167 8119 or email: socap@socap.org.au