SOCAP is attending and is a sponsor of a National Complaints and Justice Forum presented by the University of Newcastle and the National Justice Project. The online Forum for Ombudsmen - Complaints Management in Public Organisations is on 26 October.
SOCAP looks forward to contributing to the discussion on a range of issues including: effective complaint handling; complaint management strategies; vulnerable complainants; the role of regulators, advocacy organisations and universities in improving complaint outcomes.
The National Justice Project combines strategic legal action with effective advocacy and communication to advance human rights and social justice in Australia. This Forum is a partnership to support the human rights of vulnerable people.