Taking time to consider what you have written and how it might be received can reap huge benefits in your customer relations. Reflection on our work and practice also increases self-awareness, a key component of emotional intelligence.
The Review and Reflect program provides the opportunity to review a sample of your business complaint letters, consider the new tools, then apply these to the letter being analysed. This program complements our Written Communication for Complaint Handling program and can also be delivered as a tailored in-house program.
The SOCAP Written Communications Review & Reflect Program is a two-hour hands-on reinforcement session that follows the SOCAP’s Written Communication for Complaint Handling program curriculum. It provides participants with the opportunity to work directly with the SOCAP Facilitator to review a sample of complaint letters from the business, consider the new tools learned, then apply these to the letter being analysed. This shared learning experience improves the written outcome, and the learning is immediately transferrable to the workplace.
For more information on a tailored in-house program register here.