Many people know domestic and family violence is an urgent problem, but not many realise it is closely tied to financial abuse. It is a complex issue and unfortunately there’s not one easy answer for how we tackle this. But the best course of action will require a collaborative, whole-of-community approach. A big part of tackling this effectively is ensuring that we’re talking about it as a society, openly and transparently. We need to continue to have these conversations across different industries – community, business, and government – but also need to continue to have conversations at a community level; talking about what financial abuse is, what the signs are, and where to get support and help.
What should customer care and complaints teams be mindful of?